Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at nadege.maganga@gmx.fr . If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items that are returned to us without first requesting a return will not be accepted.
You can always contact us with any return questions at nadege.maganga@gmx.fr .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, such as perishable products (like food), custom products (like special orders or personalized items) . Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at nadege.maganga@gmx.fr . If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items that are returned to us without first requesting a return will not be accepted.
You can always contact us with any return questions at nadege.maganga@gmx.fr .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Some types of items cannot be returned, such as perishable products (like food), custom products (like special orders or personalized items) . Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.